When can I expect my order?

This depends on the service level that you have selected.

Standard Turnaround 
We aim to deliver your order as quickly as possible. 
Orders placed under our Standard Delivery option will be delivered within a maximum of 5-7 working days and in many cases will be delivered sooner. This is a guide only and is not subject to any warranty or condition. 
Goods are usually dispatched either by parcel or pallet carrier depending on size of order and will require signing for at time of delivery.

Express Turnaround

Orders placed under our Express Delivery option incur a surcharge of 15% added at the time of checkout and you can expect to receive your order within 3-4 working days from the time the acknowledgement was sent. 
The first working day commences on the working day a print ready PDF file is received by us provided it is received before 9.30am on that working day. If received after 9.30am then the first working day will commence the following working day.

Panic turnaround

If we’ve agreed a date and time – it will be ready for you as agreed!

What happens if my order is late?

In the unlikely event that part of your order isn’t despatched on time we’ll provide a credit of 15% of the items full value if Express turnaround has been selected and 25% credit if Standard turnaround has been selected. This credit can be redeemed off your next order. Your order will be delivered by our preferred partners APC Overnight who publish on-time performance of 99.8%, so if “1 in 500″ is too risky for you, please contact us to discuss delivering your order by dedicated vehicle.