Yes we offer a full design service if required. Otherwise we would need a print ready file supplied.

Yes you can but we would need to charge a little extra, please call us to discuss.

We require single page PDF files in sequential order eg 1, 2, 3,etc, NOT as spreads, you don’t need to worry about how the booklet will work, we can do that for you.

It is very important that you ensure that all information is correct before you place your order. But unfortunately mistakes do happen. If you do find that you have made a mistake it is very important that you contact us immediately. We want you to be happy so if your job has not been processed then there will be no charge and we will await your new file(s). If however your job has been completed or processed then unfortunately we would need to charge you the extra.

No worries we have a dropbox service which is simple and easy to use, this enables you to transfer up to 200MB files. We can email you over the web link and all you need to do is log in with the username and password we supply you. 

Bleed

Bleed is a very important element that must be taken into consideration when creating any printed piece. Bleed refers to any artwork where colour is going to the edge of the page. You must provide additional colour or image outside the cut area. When items are cut down, they are in stacks from 100 to around 1000 depending on if it is Business cards or Letterheads etc. This is done to ensure that there is no white paper showing around the edge of a printed piece. We would also advise text and borders etc. be around 3mm away from the edge of the printed piece. 

Crop Marks

Crop marks refer to little lines that show the person cutting down each sheet where to cut 

You can supply the file 4 times smaller in order for it to be easier and quicker to process. ie; a 2 metre x 1 metre banner can be supplied at 500mm x 250mm, we can then scale it up, without losing any quality. (Please refer to the individual product resolution guides). 

Adobe Acrobat PDF format files are our preferred choice. PDF’s must be press optimised (print ready) with bleed, crop marks and fonts embedded.

Quark Xpress or Adobe InDesign files are acceptable if ‘collected for output’ (QuarkXpress) or ‘packaged’ (Adobe Indesign) so that all the files and fonts are included. Pages must be set up to the correct size with bleed.

Illustrator files are acceptable, ideally saved in .EPS format. Bleed and crop marks must be included and all fonts converted to outlines.

Photoshop or similar files should be supplied as 300dpi CMYK, TIF files with LZW off. Highest quality JPG is acceptable, bleed and crop marks must be included.

Microsoft Word, Excel and PowerPoint files are acceptable, but ideally should be converted to PDF format.

Additional notes:

PDF files 
When creating PDF files please note that books or booklets over four pages must not be supplied as spread always create a PDF containing individual pages. This does not affect your original Quark or InDesign files which may have been set up as spreads.

Bleed 
If your artwork requires bleed (i.e. if it extends off the edge of the page) you must allow 3mm bleed. We also recommend that any text is kept at least 5mm away from the edge of the page.

Photos 
Photographic images should be supplied as 300dpi CMYK.

Images 
For lithographic print, images must be supplied in Pantone Spot Colours or CMYK format if full colour. 
For digital print, ideally images should be supplied in CMYK format.

Help!! I need some advice – can you help me? 
Of course just call us on 0 30 30 30 0403 during normal office hours. We like helping people!

No. This is because the image you see on your screen is made up of RGB colours and your screen is in effect a big light bulb, so what you see is called additive colour. As paper cannot be illuminated, the ink colours do not have the benefit of enhancement by light, thus making them brighter (commonly referred to as subtractive colour). We do however calibrate our printers to ensure the best colour range possible. Many cameras also show a colour cast i.e. slightly yellow, or blue for instance. If this is very obvious we will adjust your image before printing. If in doubt we recommend you order a proof. If you do not order a proof you will be agreeing to accept any final prints unchecked. 

Yes anything that has a fold or perforation will be checked before the whole job is run.

Yes anything that has a fold or perforation will be checked before the whole job is run.

No, we will always check your files before we print. If we find anything wrong with them in terms of quality, position, size etc. we will always contact you and advise you on the best way to sort it. If you can’t, we will offer a solution. Unfortunately we don’t check them for spelling errors.